FAQ

Frequently Asked Questions

1. What payment methods do you accept?
We accept secure payments via major credit and debit cards, including Visa, MasterCard, Maestro and American Express, as well as Apple Pay, Google Pay, iDEAL, Bancontact and Shop Pay. All transactions are encrypted and secure.

2. How long does shipping take?
Order processing takes 1–3 business days. Delivery typically takes 7–15 business days depending on your location. 

Will my order arrive in one package?

If your order contains products from different suppliers, items may be shipped separately and arrive on different dates. This allows us to deliver products as quickly as possible while working with specialized suppliers across various countries.

3. How much is shipping?
We offer free shipping across the European Union. No additional shipping costs are charged at checkout.

4. Where do you ship?
We currently ship to countries within the European Union.

5. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link.

6. What is your return policy?
You can request a return within 14 days of receiving your order. Items must be unused and in original packaging. Please contact us before returning any item.

7. How do refunds work?
Once your return is received and inspected, we will notify you. Approved refunds are issued to the original payment method within 5–10 business days. Shipping costs are non-refundable.

8. What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, contact us immediately with photos. We will arrange a replacement or refund at no extra cost.

9. Do you offer discounts or promotions?
Yes, we occasionally offer promotions and discount codes. You can subscribe to our newsletter or follow us on Instagram to stay updated.

10. How can I contact you?
You can contact us via our Contact page or directly at info@ecovybe.nl - We aim to respond within 1 business day.